Dbx 20 Series Guía de usuario descargar pdf (Pagina 25)

Error Code

665

DBX 19

004

HELPDESK Mandatory steps:

1 Check table stability: Ask the customer if the

table is stable or not. If not ask him to replace

the table by stable one.

Examples of instable tables: folding tables,

tables with rollers/wheels, drawers with

metal plate on top.

2 Perform a WP reset: Ask customer to Take

out any possible load on the WP. Then ask

him to press sleep button and wait 10 second

after the display becomes dark then press on

sleep button again.

3 Check if issue is solved: On IS330/350 open

top cover and close it firmly 3 times and

check on display that no DBX 19 004 is not

prompted nor weight value is "OZ ------"/"----

---g”

4 If not solved send a technician.

DBX 19

004

ON SITE Mandatory steps:

1 Check table stability: Check if the table is

stable or not. If not replace the table by a

stable one.

2 Check software revision: If software is

4.8.12, upgrade it to 4.8.21 or higher.

3 Perform a WP reset: Take out any possible

load on the WP. Then press sleep button and

wait until the display becomes dark then

press on sleep button again.

4 Check if issue is solved: On IS330/350 open

top cover and close it firmly 3 times, check on

display that no weight value is "OZ ------"/"--

-----g".

5 Check the error log: Check there is no DBX

19 004 logged during the step 4 test.

DBX 19

005

WP calibration manda-

tory

Perform calibration

DBX 19

006

Base software request WP to change mode but is

not accepted by WP or no answer from WP

After plugging in mailing machine or waking up from

sleep mode, it displays “Technical DBX-19-006” then

”Warning PSD connection status, Com with PSD

lost” and finally the “No stamp, No printing” screen.

See next lines

Code Description Helpdesk On site

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Dbx 20 Series Guía de usuario Pagina 25

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