Dbx 20 Series Guía de usuario descargar pdf (Pagina 37)

Error Code

677

DBX 36

004

The system don't see

the USB modem to

use to connect server

Ask customer to check that

USB modem well plugged

1 Check the custo-

mer usually using

modem to connect

server (not LAN)

2 Check the modem

connection

3 Check if the

modem is a neo-

post one

DBX 36

011

Modem route not allo-

cated

DBX 36

014

Modem remote dis-

connection

Check servers status

DBX 36

015

There is a modem

issue

1 Try switch off and on and retry

2 Swap the modem

DBX 36

017

Modem device not

ready

Turn off, unplug phone cable, turn on plug phone

cable and retry

DBX 36

018

Modem detect a voice

answer

Check servers phone num-

bers

DBX 36

019

Server not answering

using modem connec-

tion

Check phone number Contact back office to know

server status

DBX 36

020

No carrier found on

the analog connection

1 Check phone cable connection

2 Check phone line with analog phone

3 Ask the customer to ask for a check from his

phone line supplier

DBX 36

021

No dial tone detected 1 Check the phone cable connections

2 Check the line with analogical phone.

3 Reset system with phone line unplugged, plug it

again and retry connection

DBX 36

023

Modem bad phone

number

Check server phone number: Press 13 on nume-

ric keypad enter Supervisor pin code and press

OK Press 9.2 and check phone numbers

DBX 36

024

The phone lie is busy Check if there is any device using the line and

retry when the line is free. Check the line with ana-

log phone and contact phone sline supplier if the

line always busy

Code Description Helpdesk On site

1 2 ... 32 33 34 35 36 37 38 39 40 41 42 ... 61 62

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Dbx 20 Series Guía de usuario Pagina 37

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