Dbx 20 Series Guía de usuario descargar pdf (Pagina 59)

Error Code

699

16

SLC

203

HELPDESK

This SLC203 error message can be ignored -

there is no problem with the base, meter or Online

Services.

To clear the SLC203 Online Services error

message follow these steps:

• Clear the message in Supervisor Menu

• If the message is repeatedly displayed every

time the base is turned on or wakes up from

standby clear the message via the Su-

pervisor Menu

SLC

203

TECHNICIAN

CAUSE: The Online Services Server is not re-

cognizing the base after declaration.

• The Neopost Back Office system does not

define the base model at the time a customer

order is processed.

• While the base model is not defined per

machine as the order is processed, the

Online Services Server uses a default base

model to associate with the PSD (meter).

• During the declaration call, the IS/IM

machine is recognized as different than the

previously defined default base model. As a

result, the SLC203 message is sent from the

Online Services Server to the base stating

that it does not recognize the base model.

• The actual base model, which is not defined

during ordering, is now defined at the point of

declaration.

• The SLC203 error message does not get

sent again after Declaration.

SOLUTION: This SLC203 error message can

be ignored - there is no problem with the base,

meter or Online Services.

• Clear the message in Supervisor Menu.

• If the message is repeatedly displayed every

time the base is turned on or wakes up from

standby clear the message via the Su-

pervisor Menu

• Check that the correct base is installed.

Code Description Helpdesk On site

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