Dbx 20 Series Guía de usuario descargar pdf (Pagina 30)

Error Code

670

16

DBX 21

017

Top doc sensor out of

order. It may means

that gap between two

envelopes is too small

Ask customer to change

selection setting

1 Check Top doc

sensor is working

properly using ser-

vice test.

2 Try to change fee-

der selection setting

to increase gap bet-

ween envelopes

DBX 21

018

Top doc sensor has

been activated but the

top print sensor was

not activated on time

(1,5s allowed)

Misuse: Check if customer

retain the mail during the

manual insertion

1 Check Top print

sensor is working

properly using ser-

vice test.

2 Check the way

customer uses the

system.

DBX 21

019

Unable to construct

stamp

DBX 23

005

Headset run out of ink Change the cartridge

DBX 23

009

The carriage can't

move to print position

Ask customer to unjam the

system and to have look on

the paper path to see if

there is any part inside

1 Check the carri-

age motor

2 Check the print

position sensor

3 Check if the carri-

age movement is

free

DBX 23

010

Carriage can't reach

requested position

Ask customer to unjam the

system and to have look on

the paper path to see if

there is any part inside

1 Check if the carri-

age movement is

free

2 Check if the motor

is working well

DBX 23

023

Start print failed This issue can

occur when the pre-

vious envelope was

faulted.

1 Check the tacho

sensor working

If it's not working

1.1 Check the

wiring between

tacho sensor and

sensor board

1.2 Try with a new

sensor board

1.3 Try with a new

tacho sensor kit

Code Description Helpdesk On site

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