Dbx 20 Series Guía de usuario descargar pdf (Pagina 27)

Error Code

667

DBX 19

008

Wrong weighing plat-

form

This weighing plat-

form is not linked with

this base

For a swap the feature

must be activated for

new WP serial num-

ber.

If the customer own several

bases and WP check if the

base and WP don't have

been mixed.

Ask to OLS back

office to activate the

feature for the cur-

rent WP serial num-

ber.

DBX 19

009

There is a WP plugged but the feature is either not

activated or there is no PSD to enable to get the date

and so validate the feature activation dates

After plugging in mailing machine or waking up from

sleep mode, it displays “Error DBX-19-009 Feature

not allowed” ” then ”Warning PSD connection status,

Com with PSD lost” and finally the “No stamp, No

printing” screen.

See the next lines

DBX 19

009

HELPDESK

1 Unplug the machine then plug back in again.

2 Perform a Generic Call.

DBX 19

009

ON SITE

Cause 1: Contract not activated.

Online services weighing platform capacity con-

tract for the WP weigh platform did not get activa-

ted.

Solution 1:

• Do a OLS (Online Services) generic call con-

nection to the server to download any

pending contracts to the mail machine.

• If OLS generic call does not solve the

problem, contact technical support to check if

the contract is set-up with the Online

Services server.

DBX 19

009

ON SITE continued

Cause 2: Meter (PSD) not recognized.

If the machine ends up displaying the “No stamp,

No printing” screen after clearing the errors, the

machine is not recognizing the Meter (PSD).

Solution 2:

• Unplug the machine then plug back in again

to re-establish communication with the meter

(PSD).

• If unplugging and plugging the machine does

not solve the problem, it may be necessary to

detach then attach the PSD in service mode.

Code Description Helpdesk On site

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Dbx 20 Series Guía de usuario Pagina 27

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