Dbx 20 Series Guía de usuario descargar pdf (Pagina 26)

Error Code

666

DBX 19

006

HELPDESK

1 Perform a WP reset: Ask customer to Take

out any possible load on the WP. Then ask

him to press sleep button and wait 10 second

after the display becomes dark then press on

sleep button again.

2 Swap wp.

DBX 19

006

ON SITE

1 Perform a WP reset: Take out any possible

load on the WP. Then press sleep button and

wait until the display becomes dark then

press on sleep button again.

2 Swap wp.

Cause 1: Contract not activated.

Online services weighing platform capacity con-

tract for the WP weigh platform did not get activa-

ted.

Solution 1:

• Do a OLS (Online Services) generic call con-

nection to the server to download any

pending contracts to the mail machine.

• If OLS generic call does not solve the

problem, contact technical support to check if

the contract is set-up with the Online

Services server.

DBX 19

006

ON SITE continued

Cause 2: Meter (PSD) not recognized.

If the machine ends up displaying the “No stamp,

No printing” screen after clearing the errors, the

machine is not recognizing the Meter (PSD).

Solution 2:

• Unplug the machine then plug back in again

to re-establish communication with the meter

(PSD).

• If unplugging and plugging the machine does

not solve the problem, it may be necessary to

detach then attach the PSD in service mode.

DBX 19

007

Weighing platform is

not in the expected

mode

Please Take out everything from the weight plat-

form turn off and on the system and retry

Code Description Helpdesk On site

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Dbx 20 Series Guía de usuario Pagina 26

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